Articles
On communication with tenants and owners, maintenance requests and the day-to-day of property and owners' association management.
Automation6 Jul 20265 min read
Automating maintenance requests: the first twenty minutes of your day don't have to go on sorting
Every morning you open twenty emails just to work out what's urgent, what's a repair and what's admin. That sorting work is predictable, which is exactly why a conversation layer at the front door can take it over, plus the two places where you still need to keep looking yourself.
Tenant satisfaction2 Jul 20265 min read
Aedes benchmark tenant judgement or KWH Woonbeleving: which one helps you on Monday?
Two tenant satisfaction figures land on your desk, and they seem to contradict each other. The tenant judgement from the Aedes benchmark and your KWH Woonbeleving simply measure different things. Here's which figure should steer next week's operations, and which one should guide next year's maintenance budget.
Maintenance29 Jun 20264 min read
The emergency repair that comes in while you're away for three weeks
An emergency repair doesn't wait for the bouwvak (the Dutch construction industry's summer shutdown) or your holiday. Here's how to set an escalation plan before you leave, so your tenant doesn't end up at the municipal reporting point.
Property management25 Jun 20265 min read
The air conditioning request in your inbox, and when you give permission for a rental property
Three air conditioning requests on a Monday morning. You don't have to say yes automatically, but a flat no won't hold up either. Here's how a fixed set of conditions lets you deal with every request within three working days, while keeping control of your façade.
Tenant communication22 Jun 20265 min read
The letter about the maximum rent increase 2026 went out, and now the same three questions are coming in
After 1 July, your inbox fills up with the same three questions about the rent increase: is this percentage allowed, why does the neighbour pay more, and can I still object. Here's how to have a fixed, well-founded answer ready for each question before the flood starts.
Tenant satisfaction18 Jun 20264 min read
Tenant satisfaction and your repair process: how to read the benchmark's 8.1
The Aedes benchmark put the repair process at 8.1 in 2025. That average only means something once you know which two moments in your own process carry the score, and why the first appointment predicts more than your turnaround time.
Automation15 Jun 20265 min read
The four fields in your complaint file the municipal reporting point checks
Since the Wet goed verhuurderschap (Good Landlordship Act), the municipal reporting point can request your file. Four fields determine whether you can pull it together within a day.
Tenant communication11 Jun 20265 min read
The first nice Saturday of the year and the emails about smoke over the fence
After the first warm weekend, your inbox fills up with complaints about smoke and music from the garden next door. You can't ban a barbecue, but you do have to safeguard your tenant's enjoyment of their home. A fixed protocol stops the third complaint about the same neighbours from being the first time you open the file.
Property management8 Jun 20265 min read
The first hot week is coming, and your heat complaints aren't covered by the Huurcommissie
Heat complaints from tenants fall outside the Huurcommissie (Dutch rental tribunal) for existing buildings, yet a court can still order a rent reduction. Here's how to draw a line to your at-risk homes now, before your inbox fills up in July.