Articles
On communication with tenants and owners, maintenance requests and the day-to-day of property and owners' association management.
Property management4 Jun 20264 min read
The Aedes benchmark is shifting to the conditiescore, and what that means for your MJOP
The Aedes benchmark is shifting technical housing quality from the energy label to the conditiescore in your dPi. What that change means for how you build your MJOP and maintenance budget.
Maintenance1 Jun 20265 min read
Mould and damp in rental properties, and the pattern behind the post-winter surge in reports
The first warm days suddenly bring three reports at once about mould and damp. What the pattern behind the inbox surge teaches you about your triage and your case files.
Automation28 May 20265 min read
Spring inspection without a clipboard: from scattered photos to a report that holds together
May is inspection month. Here's how a structured report takes shape as you walk through the property, instead of piecing one together from scattered photos and notes two weeks later.
Tenant satisfaction25 May 20264 min read
A landlord who doesn't respond is the most reported housing problem, and here's how that shows up in your inbox
Half of all tenant reports are about poor landlord behaviour, and most of that is about landlords who don't respond. You're often responding, just not visibly. Here's why that gap hurts your satisfaction score more than a slow repair, and what to do about it this week.
Tenant satisfaction21 May 20264 min read
What tenants really value, and where the sector wastes money
The biggest driver of tenant satisfaction isn't a new portal or a faster contractor, but whether you keep your word. Here's why a two-sentence explanation moves your score more than an expensive investment.
Tenant communication18 May 20265 min read
Why the annual servicekosten statement blows up your inbox every year
Three weeks after you send the annual servicekosten statement, the calls and emails start flooding in. Why that pattern is predictable, what the new law from 1 July 2026 adds to it, and what makes the difference in the week before you send.
Maintenance14 May 20264 min read
Turnover maintenance timelines: where the time really goes between old and new tenant
Turnover maintenance rarely gets stuck at the contractor. The real gains sit in the steps before and after: a pre-inspection within a week, scope discipline with your chain partner, and letting that starts in parallel rather than in sequence.
Automation11 May 20265 min read
AI in first-line tenant contact: what works and where you lose your tenant
AI in first-line tenant contact works well for standard questions, but irritates the moment a question needs personal context from the file. Here's where the line sits, backed by data from the Aedes benchmark 2025 and the Woonbond.
Property management7 May 20265 min read
WWS points system and what tenants actually ask after a rent increase
Three days after sending the rent increase letter, your inbox fills with the same five questions. Here's what the WWS (woningwaarderingsstelsel, the Dutch housing points system) rules add in 2026, and how an adjusted notification letter and better triage get you ahead of half the phone calls.