Understood from first contact.
A maintenance report passes through four parties, and usually loses something at every handover. We are the layer in between, over the API of the system you already run.
is said “before nine”.
Reported at two in the morning, handled before nine. The resident gets an answer the moment they write, who pays is settled by your own rules, and the work order is ready before the working day starts.
02:14
Reported
02:15
Understood
02:17
Tenant helped
02:19
Who pays, settled
08:52
Work order ready
09:00
Manager starts
Every handover is a chance to lose something
This is what BFR9 is for.
A tenant or owner
should not have to wait for a manager to assess the problem.
A manager
should not spend time on information the system can gather itself.
A tradesperson
should not arrive on site without knowing what they will find.
BFR9, the layer in between
Over the API of the management system you already run.
Mission
Bring tenants, owners, property managers and tradespeople to the right solution faster and without friction. Understand every report from first contact, handle it from start to finish, and learn from every one.
Vision
Reports that get solved more intelligently, faster and better. A service layer that sharpens with every report and increasingly sees what is coming, so people keep room for the work that deserves attention.
Formerly TenantSupport
Until October 2026 this product was called TenantSupport. The new name fits who it is for: not only property managers with tenants, but owners' associations, housing associations and owners too.
Built by Triad
BFR9 is a product of Triad B.V. in Noordwijk, which is why there is an experienced team and a real support layer behind every question.
KvK 42034623