Articles
On communication with tenants and owners, maintenance requests and the day-to-day of property and owners' association management.
Tenant satisfaction20 Aug 20264 min read
The tenant who calls three times about the same leak: how status updates on repair requests make the difference
The engineer is scheduled, the part has been ordered, but the tenant knows none of it and calls for the third time. Why status updates on repair requests matter more than speed, and the three moments that catch almost all repeat contact.
Property management17 Aug 20265 min read
A tenant sends you a screenshot of the rent price check: what's changing to WWS points in 2026
Tenants are checking their own WWS points and emailing you the screenshot. With the announced change to the WOZ cap, there will be more of these to come, so here's how to get your point calculations and standard response ready.
Maintenance13 Aug 20264 min read
The first cold morning always comes too soon: your autumn playbook for boiler maintenance in rental properties
The first cold morning of October brings the same queue of breakdown reports every year. If you schedule boiler maintenance in rental properties now, you take the peak out of the heating season: fewer emergencies, satisfied tenants and an installer who still has capacity.
Tenant communication10 Aug 20264 min read
Wet modernisering servicekosten: how you explain the new rules before the objections flood in
The Wet modernisering servicekosten (Act on the modernisation of service costs) takes effect on 1 January 2027, later than planned, and tenants are already asking questions. Here's how you make sure your team has the answer ready before the objections start flooding in.
Automation3 Aug 20264 min read
Urgent or not: automating repair requests without losing the tenant
Forty new reports land on Monday morning, and somewhere among them sit two genuine emergencies. Smart triage pulls the urgent cases out immediately, without your tenant ending up talking to a robot.
Tenant satisfaction30 Jul 20264 min read
Improving your tenant satisfaction score: how to get more responses to your tenant survey
Sixty surveys sent, five completed. Why your response rate stays low, and what you as a property manager can learn from how woningcorporaties (Dutch social housing associations) measure the tenant satisfaction score in the Aedes benchmark.
Tenant communication27 Jul 20264 min read
Rent increase 2026: how to handle the wave of questions after your rent increase letter
The rent increase letters are out the door, and within a week your inbox fills with the same three questions: why this increase, is the percentage correct, and where can I object? Here's how to turn that wave of questions into a manageable process.
Tenant reports20 Jul 20265 min read
Summer peak in reports: how to keep heat complaints in rental properties manageable
Once the mercury climbs past thirty, your stream of reports swells just as your staffing is at its thinnest. Why heat complaints are no longer legally background noise, how to separate three types of reports, and how your summer peak delivers free measurement data for autumn.
Maintenance9 Jul 20264 min read
Overdue maintenance on a rental property: why the rent increase becomes a case in the same week
An outstanding maintenance report and the annual rent increase often land in the same week. Here's what that means legally and how to adjust the order in which you communicate.