Articles
On communication with tenants and owners, maintenance requests and the day-to-day of property and owners' association management.
Tenant communication21 Sep 20264 min read
Landlord not responding: how you stay out of the bad-landlord statistics
27% of Woonbond reports are about landlords who don't respond to complaints. Often the report is being handled, but the tenant hears nothing. A response deadline and standard status updates keep your tenants out of those statistics.
Tenant communication17 Sep 20264 min read
The heating season starts in your inbox: how to handle advance heating cost questions
The first cold week of autumn always brings the same phone calls: why is my advance payment so high? Here's how to turn the servicekosten (service charges) statement and the new rules into short, clear answers.
Automation14 Sep 20264 min read
Will all this soon have to go into the national rental register? Here's how to get your rental data in order now
The national rental register is coming, but your rental data is scattered across three systems and a folder of scans. Here's how to get your rental data in order now, before the submission requirement gets a deadline.
Maintenance10 Sep 20264 min read
Defending your multi-year maintenance budget in the management team: how to use sector data as a mirror
In 2024, woningcorporaties (Dutch social housing associations) spent a combined €12.1 billion on maintenance, improvement and sustainability upgrades. Here's how to use those sector figures as a mirror for your own multi-year maintenance budget, without comparing apples to oranges.
Property management7 Sep 20264 min read
Aedes benchmark liveability: what the deep dive shows that your score misses
The liveability score in the Aedes benchmark is stuck at 6.0, even though you keep investing more. The liveability deep dive shows where that gap comes from and how to translate the indicators into concrete neighbourhood priorities.
Tenant communication3 Sep 20265 min read
The neighbour complains about the air conditioning: handling neighbour nuisance in a rental property without taking sides
Tenant A hangs an air conditioning unit on the facade, tenant B can't sleep any more. Here's how you handle neighbour nuisance in a rental property using two separate files and the 40 dB standard as an objective framework.
Maintenance31 Aug 20265 min read
Can I install an air conditioner in a rental home? How to handle the request without setting a precedent
August means air conditioning requests, and sometimes the outdoor unit is already hanging there before anyone's asked you anything. With Article 7:215 of the Dutch Civil Code as your framework and a fixed decision tree, you handle every request consistently, without precedents that come back to haunt you next time.
Tenant satisfaction27 Aug 20264 min read
Aedes benchmark tenant verdict: get more out of it than a report card
Your submission for the tenant verdict is in and the feedback arrives on 8 September. If you work through your own data now, you'll get more out of the Aedes benchmark than a letter grade in November.
Automation24 Aug 20264 min read
Turnover maintenance in the summer peak: how to keep up with tenant turnover without extra hands
The summer turnover peak doesn't grind to a halt because of the work itself, but because of how it's coordinated. Here's how to set up your turnover process so notices, inspections and turnover maintenance sort themselves out, even with half your team.